Content Takedown Policy

Last Updated: November 10, 2025

MahaAgri.AI respects legal compliance and intellectual property rights. We provide a transparent mechanism to report unlawful, harmful, or inappropriate content hosted on our platform in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

Intermediary Status: As an intermediary under the Information Technology Act, 2000, MahaAgri.AI complies with all applicable safe harbor provisions and acts promptly upon receiving valid takedown notices.

1. Reporting Content

Users may report content that is:

Illegal or unlawful under Indian laws
Misleading, false, or deceptive
Defamatory or harassing
Infringing intellectual property rights (copyright, trademark, etc.)
Obscene, pornographic, or sexually explicit
Hateful or promoting violence
Violating privacy or data protection rights
Impersonating another person or entity

Required Information for Complaints:

To process your complaint efficiently, please include:

Your name and contact information
Specific URL(s) or location of the content
Description of the content and why it violates policy/law
Supporting evidence or documentation
Declaration of good faith belief
Your electronic or physical signature

2. How to Submit a Complaint

All content takedown requests must be submitted to our Grievance Officer via:

Primary Contact Method:

Email: contact@mahaagri.ai

Subject line should begin with: CONTENT TAKEDOWN REQUEST

3. Review Process

Upon receiving a complaint, we follow a structured review process:

1
Acknowledgment (24 hours): We acknowledge receipt of your complaint within 24 hours.
2
Initial Review (36 hours): We conduct an initial review to verify the complaint's validity.
3
Investigation (7 days): For complex cases, we investigate thoroughly.
4
Decision & Action (15 days): Final decision and action within 15 days as required by law.

We may contact the content provider for their response before making a final determination.

4. Types of Actions Taken

Upon finding content that violates our policies or applicable law, we may take one or more of the following actions:

Content Removal: Remove or disable access to specific content
Account Suspension: Temporarily suspend user accounts
Account Termination: Permanently terminate accounts for serious violations
Content Restriction: Age-restrict or geo-block certain content
Labeling: Add warnings or labels to content
Legal Referral: Refer matters to law enforcement authorities

Emergency Situations: For content involving imminent harm, violence, or child safety, we take immediate action upon verification.

5. Copyright Infringement (DMCA-style Notice)

If you believe your copyrighted work has been infringed, please provide:

Identification of the copyrighted work claimed to be infringed
Identification of the infringing material and its location
Your contact information
A statement of good faith belief that use is not authorized
A statement that the information is accurate
Your physical or electronic signature

Counter-Notification:

If your content was removed in error, you may submit a counter-notification with: identification of removed content, statement of good faith belief, consent to jurisdiction, and your signature.

6. False Complaints

Submitting false, frivolous, or malicious complaints may result in:

Suspension of the reporting party's account
Termination of access to platform services
Legal action for damages caused by false claims
Reporting to appropriate authorities

Important: By submitting a complaint, you certify that the information provided is accurate and complete to the best of your knowledge.

7. Appeals Process

Content providers whose material has been removed may appeal by:

Emailing contact@mahaagri.ai with subject "APPEAL: [Content ID]"
Explaining why the content should be restored
Providing supporting documentation
Including contact information for verification

Appeals are reviewed within 7 business days. The decision on appeal is final.

8. Data Retention of Complaints

We maintain records of all takedown complaints and actions taken for a period of 3 years in compliance with legal requirements. These records may be shared with law enforcement or regulatory authorities when required.

Complaint Processing Timeline Summary

Stage	Timeline	Action
Acknowledgment	Within 24 hours	Confirm receipt and complaint ID
Initial Review	Within 36 hours	Verify complaint validity
Investigation	7 days	Gather information, contact parties
Final Decision	15 days	Action and notification

Also review our Terms & Conditions, Privacy Policy, and Seller Policy.